Question 1

What products do you offer?

Accepted Answer

We offer a wide range of premium Persian products including nuts (walnuts, almonds, pistachios), dried fruits (mango, peaches, plums, figs), traditional sweets (gaz, sohan, pashmak), homemade pickles, and artisanal jams. All our products are carefully selected for quality and authenticity.

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Question 2

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide! We offer international shipping to most countries. Shipping costs and delivery times vary depending on your location. You can see the exact shipping cost at checkout before completing your order.

Question 3

How long does shipping take?

Accepted Answer

Domestic orders within Iran typically arrive within 2-5 business days. International orders usually take 7-14 business days depending on the destination country and customs processing times.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through our secure Stripe payment gateway, including Visa, Mastercard, American Express, and Discover. All transactions are encrypted and secure.

Question 5

Are your products organic and natural?

Accepted Answer

Yes, all our products are made with natural ingredients and are free from artificial preservatives and additives. We source our ingredients from trusted suppliers and maintain the highest quality standards.

Question 6

How should I store the products?

Accepted Answer

Nuts and dried fruits should be stored in a cool, dry place away from direct sunlight. Once opened, we recommend storing them in airtight containers. Jams and pickles should be refrigerated after opening. Each product comes with specific storage instructions on the packaging.

Question 7

What is your return policy?

Accepted Answer

We want you to be completely satisfied with your purchase. If you receive a damaged or defective product, please contact us within 7 days of delivery. We will arrange for a replacement or full refund. Due to the nature of food products, we cannot accept returns of opened items unless they are defective.

Question 8

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes, we offer special pricing for bulk orders and wholesale customers. Please contact us directly at wholesale@loveish.com with your requirements, and our team will provide you with a customized quote.

Question 9

Are your products suitable for people with allergies?

Accepted Answer

Our products contain nuts and may contain traces of other allergens. We clearly label all ingredients on our packaging. If you have specific allergy concerns, please contact us before ordering, and we will provide detailed information about the products you are interested in.

Question 10

How can I track my order?

Accepted Answer

Once your order ships, you will receive a tracking number via email. You can use this number to track your package on the carrier's website. You can also check your order status by logging into your account on our website.

Frequently Asked Questions